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Every investor, owner, or landlord should ask one vital question before partnering with a property manager: What sets you apart from the rest?
At Evernest, being a good property manager is not just a title, it’s a pledge to excellence and providing stellar service at every turn. We love it when potential clients ask us this question because while few companies have taken the time to truly define what it means to be a good property manager, we’ve given our answer plenty of thought. We hope that knowing our distinctive approach will help you make an informed decision about who is best to manage your rental property. If you’re curious about what sets us apart, read on. In this article, we outline the “three uniques” that put us a step above the rest and answer some commonly asked questions for rental property owners.
1. The Industry’s Most Talented Team
A property manager’s uniqueness starts with the people behind the operation. Our team comprises the industry’s best, ensuring that every interaction reflects the quality expected from a good property manager. We hire only exceptional talent with a strong emphasis on leadership and a commitment to learning. Our intensive hiring process—fondly called “The Grinder”—ensures that only those who meet our high standards join our ranks. Our process includes several rounds designed to find the best of the best, they include:
The Phone Interview
We begin with four carefully chosen questions designed to reveal a candidate’s self-awareness and thoughtfulness. Approximately 80% of applicants do not pass this initial screening, which is crucial for a good property manager.
The Face-to-Face Interview
Successful candidates are invited to our office, where we thoroughly examine their work history and growth potential. This rigorous stage is vital in confirming that they possess the qualities we are looking for.
The Cultural Interview
Team culture is paramount; our hiring team asks situational questions to ensure that the candidate aligns with our core values.
References
We conduct comprehensive background checks, contacting both listed references and additional sources to verify that every new hire is capable of becoming an outstanding property manager for our clients.
We aren’t merely recruiting property managers; we are cultivating leaders dedicated to client service and growth. Our team’s expertise sets us apart as a team and resource that rental property owners can trust.
2. We Treat It Like We Own It
What distinguishes a good property manager from a bad one is the personal stake they have in your investment. We own rental properties ourselves, which means we understand the challenges of resident management and maintenance firsthand. When a resident gives notice or when repairs and upgrades are needed, our experience guides our proactive and thoughtful responses. Starting with our own rental homes, we developed an understanding of what’s required from a property manager to keep a rental property in great shape and its residents content. We vow to treat your rental property with the same precision and commitment as we do our own. It’s this dedication to excellence, integrity, and transparency that ensures you and your residents enjoy a positive, hassle-free experience.
3. We Put Our Money Where Our Mouth Is
A defining characteristic of our property management service is our willingness to put our resources on the line for your benefit. We back our service with three robust guarantees, underscoring the importance that a good property manager stands behind their commitments.
100% Happiness Guarantee
If there is a vendor or installation-related problem with our work within the first year, our property management team will make it right at no cost to you.
Maintenance Guarantee
Should a resident be fully evicted within the first 12 months of their lease term, our property management team will replace the resident and waive the leasing fee.
Tenant Eviction Guarantee
You can cancel the property management agreement at any time without penalty if you’re not satisfied with our property management team’s service.
Commonly Asked Questions from Property Owners
What does a property manager do on a daily basis?
Depending on the level of service you contract them for, a property manager handles every step of the rental process including resident screening, property advertising, rent collection, maintenance coordination, lease enforcement, tenant communication, and all the daily operations required to keep your property running smoothly.
What types of properties does Evernest manage?
Some property managers specialize in single-family homes, multi-family units, or commercial properties so it’s important to know if they have experience with your property type. At Evernest, we specialize in residential property management for single-family and multi-family properties.
Do I have to be involved in the day-to-day management of my property?
Most property managers offer full-service management, meaning they handle everything while keeping you informed with regular updates. If you don’t have the time to manage your rental property, or simply want to be hands-off, a good property manager should be able to handle everything you need.
Can I self-manage my rental property?
“Self-management” means that you handle all the day-to-day operations your rental property requires. That includes everything from collecting rent to receiving and reviewing applications to handling maintenance. While it can be rewarding, self-management is also time-consuming and complex. There are pros and cons to self-management that should be considered.
When will I know if it’s time to hire a property manager?
As your rental property portfolio grows, so does the list of responsibilities required to keep the property and resident relationship in good shape. Even if you’re managing just one rental property, the time investment required could be considerable. There are a few key signs that it’s time to hire outside property management help - if you are experiencing any of them, it may be time to enlist support.
At Evernest, we believe in focusing on what truly matters—specialization and passion over trying to be everything to everyone. We are deeply committed to our “Three Evernest Uniques” and frequently discuss what truly makes a property manager exceptional. Our ongoing quest for improvement and dedication to service excellence are the hallmarks of a good property manager. We trust that like-minded property owners will appreciate our approach and choose us as their partner.
If you have any questions or want to learn more about our services, please get in touch with the Evernest team in your city! We would love the opportunity to show you the impact a committed property manager can make.
